Surveys: Administration Staying in Touch with the People We Serve

Surveys: Administration Staying in Touch with the People We Serve

Quality Improvement, Surveys
  • Academic Technology
  • Assessment
  • Program Review
0
Idaho State Univeristy,Division of Health Sciences (ID)
http://www.isu.edu
http://www.isu.edu/healthsciences/facstaff.shtml

This web address takes you to the "Survey" area on our website. Samples of the student surveys, faculty surveys and staff surveys for both Fall and Spring semesters are posted. An archive is also included.

  • Institutions
  • Institutions

PURPOSE

Keeping connected with the students, faculty and staff on a regular basis is one excellent way for administrators to assess the quality of their organization and to seek ways to improve policies and procedures. We have developed routine surveys that go to all faculty, staff and students at the end of each semester. Response rates have been excellent. Faculty and staff ideas have resulted in strategic improvements in our organization. Student surveys help us gauge satisfaction that can impact recruitment of new students.

  • Assess faculty and staff's perception of the goals contained in the organization's strategic plan.

  • Garner ideas about how we can improve our organization from the constituents that make up the organization.

  • Assess student satisfaction. Would they recommend their program to another student?

  • Compare student satisfaction across programs.

DESCRIPTION

Twice each year the Division of Health Sciences surveys all students, staff, and faculty. The staff and faculty survey vary from one semester to the next.

The student surveys are always the same, and are sent to students at the program level.

The faculty and staff survey results are shared at Opening Assemblies attended by faculty and staff each semester. Student surveys are used at the program level as a source of "continuous quality improvement." These surveys are global in nature and attempt to assess ways to improve what we do based on information from our the major constituents in our organization.

Faculty and staff surveys are distributed using Qualtrics as a platform. The Executive Dean's Office sends, receives, and analyzes the data from these surveys. Results are shared at public assemblies of both faculty and staff. Data are also archived so that trends can be determined. Students surveys are managed at the program level. The same four questions are asked of all students across all 20+ programs in the division. The goal is to query each student by adding the survey to course evaluations. Care is taken to assure that students are only surveyed one time, but every student has an opportunity to respond. The same four questions are asked at the end of both Fall and Spring semester. Programs then use the data to implement adjustments at the program level. Repeated testing allows changes to be assessed by the students on subsequent surveys. Level of student satisfaction ("Based upon your experience this semester, I would recommend this program to others") is discussed individually by the Executive Dean and the program directors.

  • Have changes in policies or procedures been made in response to the information obtained from surveys?

  • Do faculty and staff feel our organization is adequately addressing our strategic goals?

  • How does student satisfaction change across semesters?

  • How does student satisfaction compare across programs?

Division-wide several changes were made in response to suggestions obtained through the surveys. For example, additional statistical consultation was provided to faculty as surveys clearly communicated a need for such support among faculty. Student surveys have resulted in multiple changes at the program level. For example, low student satisfaction on a course led to peer review of the course and rubric was established.

The administrators of a large, complex academic organization has developed a simple, quick way to remain engaged with our campus constituents on a regular basis. It is providing excellent trend data and it is the source of ideas for continuous quality improvement.

RESOURCES AND LESSONS LEARNED

Survey system such as Qualtrics.

  • Qualtrics costs $5000/year for one license. Twenty users fall under one license.

  • Faculty appreciate the opportunity to participate in the survey.

  • Student satisfaction is a key element of our recruitment efforts.

  • Surveys are a mechanism to keep upper administration directly in touch with key players in the organization.

We plan to use data from these surveys as part of our assessment plans needed for both institutional and professional accreditation reports.

FOR MORE INFORMATION

http://www.isu.edu/healthsciences/facstaff.shtml

Linda Hatzenbuehler
Vice Provost and Executive Dean
Idaho State University
921 S. 8th Ave., Stop 8055
Pocatello, Idaho 83209
Phone: 208-282-3008

hatzlind@isu.edu

Linda Hatzenbuehler
Vice Provost and Executive Dean
Idaho State University
921 S. 8th Ave., Stop 8055
Pocatello, Idaho 83209
Phone: 208-282-3008

hatzlind@isu.edu