Tool URL: http://www.isu.edu/healthsciences/facstaff.shtml
Institution URL: http://www.isu.edu
This web address takes you to the "Survey" area on our website. Samples of the student surveys, faculty surveys and staff surveys for both Fall and Spring semesters are posted. An archive is also included.
SETTING:
NA
Appropriate for two-year: Institutions
Two-Year Institution Size:
Appropriate for four-year: Institutions
Four-Year Institution Size:
Keeping connected with the students, faculty and staff on a regular basis is one excellent way for administrators to assess the quality of their organization and to seek ways to improve policies and procedures. We have developed routine surveys that go to all faculty, staff and students at the end of each semester. Response rates have been excellent. Faculty and staff ideas have resulted in strategic improvements in our organization. Student surveys help us gauge satisfaction that can impact recruitment of new students.
GOALS / EXPECTATIONS:
- Assess faculty and staff's perception of the goals contained in the organization's strategic plan.
- Garner ideas about how we can improve our organization from the constituents that make up the organization.
- Assess student satisfaction. Would they recommend their program to another student?
- Compare student satisfaction across programs.
Twice each year the Division of Health Sciences surveys all students, staff, and faculty. The staff and faculty survey vary from one semester to the next.
http://www.isu.edu/healthsciences/pdf/Spring-Faculty-Survey.pdf
http://www.isu.edu/healthsciences/pdf/Spring-Staff-Survey.pdf
http://www.isu.edu/healthsciences/pdf/Fall-Faculty-Staff-Survey-Questions.pdf
The student surveys are always the same, and are sent to students at the program level.
http://www.isu.edu/healthsciences/pdf/Student-Survey-Questions.pdf
The faculty and staff survey results are shared at Opening Assemblies attended by faculty and staff each semester. Student surveys are used at the program level as a source of "continuous quality improvement." These surveys are global in nature and attempt to assess ways to improve what we do based on information from our the major constituents in our organization.
MAJOR CHARACTERISTICS:Faculty and staff surveys are distributed using Qualtrics as a platform. The Executive Dean's Office sends, receives, and analyzes the data from these surveys. Results are shared at public assemblies of both faculty and staff. Data are also archived so that trends can be determined. Students surveys are managed at the program level. The same four questions are asked of all students across all 20+ programs in the division. The goal is to query each student by adding the survey to course evaluations. Care is taken to assure that students are only surveyed one time, but every student has an opportunity to respond. The same four questions are asked at the end of both Fall and Spring semester. Programs then use the data to implement adjustments at the program level. Repeated testing allows changes to be assessed by the students on subsequent surveys. Level of student satisfaction ("Based upon your experience this semester, I would recommend this program to others") is discussed individually by the Executive Dean and the program directors.
FEATURES:
NA
PERFORMANCE MEASURES:
- Have changes in policies or procedures been made in response to the information obtained from surveys?
- Do faculty and staff feel our organization is adequately addressing our strategic goals?
- How does student satisfaction change across semesters?
- How does student satisfaction compare across programs?
ACHIEVED OUTCOMES:
Division-wide several changes were made in response to suggestions obtained through the surveys. For example, additional statistical consultation was provided to faculty as surveys clearly communicated a need for such support among faculty. Student surveys have resulted in multiple changes at the program level. For example, low student satisfaction on a course led to peer review of the course and rubric was established.
IMPACTS:
The administrators of a large, complex academic organization has developed a simple, quick way to remain engaged with our campus constituents on a regular basis. It is providing excellent trend data and it is the source of ideas for continuous quality improvement.
- Faculty appreciate the opportunity to participate in the survey.
- Student satisfaction is a key element of our recruitment efforts.
- Surveys are a mechanism to keep upper administration directly in touch with key players in the organization.
RESOURCES AND COSTS NEEDED:
Survey system such as Qualtrics.
COSTS
Qualtrics costs $5000/year for one license. Twenty users fall under one license.
We plan to use data from these surveys as part of our assessment plans needed for both institutional and professional accreditation reports.
LINKS:
http://www.isu.edu/healthsciences/facstaff.shtml
Linda Hatzenbuehler
Vice Provost and Executive Dean
Idaho State University
921 S. 8th Ave., Stop 8055
Pocatello, Idaho 83209
Phone: 208-282-3008
hatzlind@isu.edu
SUBMITTED BY:
Linda Hatzenbuehler
Vice Provost and Executive Dean
Idaho State University
921 S. 8th Ave., Stop 8055
Pocatello, Idaho 83209
Phone: 208-282-3008
hatzlind@isu.edu